Returns and Refunds

1. Start with an RMA request

Email info@motqo.com with the MOTQO order number, affected item and quantity, delivery date, observed issue, and clear photos or supporting documents. Do not send an item back until Cenovate Inc. issues written return instructions or an RMA. Unauthorized returns may be refused.

2. Delivery and nonconformity claims

Record visible transit damage with the carrier at delivery. Report wrong quantity, wrong item, visible damage, or other visible nonconformity within 10 business days after delivery. Report a latent defect promptly after discovery and within any express written warranty period. Delayed notice does not automatically waive a right that cannot legally be waived, but may limit our ability to verify the condition or carrier claim.

3. Standard-item returns

A standard, unused, uninstalled, unmodified item in its original condition and packaging may be eligible for return if the request is made within 30 calendar days after delivery and the accepted quote does not identify it as nonreturnable. Eligibility is confirmed only in the issued RMA.

4. Items normally not returnable

Custom-made, made-to-order, obsolete, special-procurement, programmed, cut-to-length, opened, installed, used, modified, customer-specified, hazardous, or supplier-committed items are normally noncancelable and nonreturnable. This restriction does not eliminate a remedy for a verified failure to conform to the accepted written specifications.

5. Shipping, inspection, and condition

For a discretionary standard-item return, the customer is responsible for secure packaging and return freight, and any supplier restocking or nonrecoverable charge must be disclosed in the RMA before shipment. For a verified Cenovate Inc. error or covered nonconformity, reasonable approved return freight is borne by Cenovate Inc. Risk remains with the sender until the authorized return is received.

6. Remedies and refunds

After inspection, a verified covered issue may be resolved by repair, replacement, credit, or refund for the affected item, as appropriate under the accepted quote and law. An approved refund is initiated to the original payment method or agreed business-payment channel within 10 business days after inspection and approval; bank or payment-provider posting time is additional. Original outbound freight, duties, taxes, and custom work are refundable only when the RMA or applicable law says so.

7. Warranty

Only a warranty expressly stated in the accepted quote, order confirmation, or a transferable manufacturer warranty applies. Warranty review requires evidence and may require return inspection. AI may organize evidence but cannot approve an inspection, warranty, return, credit, or refund.

8. Chargebacks and unresolved issues

Please contact us first so the matter can be investigated against the quote, inspection evidence, and shipment record. This policy does not limit nonwaivable payment-card or statutory rights.