Terms and Conditions

1. Operator and business use

MOTQO Industrial Parts is operated by Cenovate Inc., a United States company with a registered address at 1500 N GRANT ST STE R, DENVER, CO 80203, UNITED STATES. The service is a B2B industrial parts sourcing and supply platform, not a supplier-listing marketplace. You represent that you are at least 18 and authorized to act for the identified business.

2. RFQs are not orders

A search, upload, RFQ, support message, draft, or AI-assisted suggestion is a request for review only. It does not reserve stock, create a purchase obligation, constitute a product recommendation, or guarantee fitment, safety, material, electrical characteristics, compliance, price, availability, or delivery.

3. Contract formation and priority

A customer may accept an identified immutable quote version, but a binding supply order is formed only when Cenovate Inc. issues written order confirmation after any required payment, credit approval, export review, and technical clarification. If documents conflict, a signed agreement controls first, followed by the accepted quote and its attachments, these Quotation Terms, and then these general Terms. Customer purchase-order boilerplate does not change the agreement unless Cenovate Inc. expressly accepts it in writing.

4. Technical responsibility

You are responsible for complete and accurate part, equipment, destination, end-use, and performance requirements and for reviewing quoted identifiers, quantities, deviations, drawings, and specifications. Safety-critical, regulated, hazardous-location, lifting, pressure, medical, aviation, defense, or other high-consequence uses require explicit written confirmation. AI can organize evidence or draft questions but cannot approve specifications, fitment, compliance, inspection, purchasing, payment, or a final quote.

5. Pricing and payment

Prices are in USD unless a quote states otherwise. In Resale Mode, the customer sees an approved final sales price and internal cost and margin remain confidential. In Transparent Sourcing Mode, only administrator-approved cost, sourcing, inspection, and logistics components are disclosed. Taxes, duties, freight, insurance, payment timing, and any approved fee are stated in the quote or invoice; no legacy fixed service fee applies automatically. Payment must use the method and schedule on the issued invoice.

6. Delivery, title, and risk

Delivery dates are estimates until confirmed. The accepted quote controls shipment method, Incoterm (if any), named place, title, risk of loss, insurance, duties, and customs responsibility. Delays caused by customer information, supplier constraints, carriers, customs, force majeure, or compliance review may extend timing.

7. Inspection, claims, returns, and warranty

Inspect shipments promptly. Record visible transit damage with the carrier at delivery and notify us without unreasonable delay. Claims for wrong quantity, wrong item, or visible nonconformity should be submitted within 10 business days after delivery; latent defects must be reported promptly after discovery within the applicable written warranty. Returns require an RMA and follow the Returns and Refunds Policy and the accepted quote.

Except for an express written warranty in the accepted quote or a transferable manufacturer warranty, products are supplied to the maximum extent permitted by law without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. For a verified covered nonconformity, the available remedy is repair, replacement, credit, or refund for the affected item, selected reasonably by Cenovate Inc. under the applicable terms.

8. Changes and cancellation

Before supplier commitment, an order change or cancellation may be accepted subject to actual nonrecoverable work and costs. After supplier commitment, changes require written approval. Custom, made-to-order, obsolete, special-procurement, opened, installed, or customer-specified items may be noncancelable and nonreturnable unless nonconforming.

9. Customer materials and confidentiality

You represent that you may provide and authorize use of submitted drawings, images, trademarks, data, and specifications for sourcing, manufacture, inspection, fulfillment, and support. Each party must protect the other party's nonpublic business information using reasonable care. Supplier identities, contacts, websites, internal costs, margins, sourcing methods, and purchasing communications are Cenovate Inc. confidential information unless expressly disclosed in an approved Transparent Sourcing quote.

10. Export controls and lawful use

You must provide accurate end-user, end-use, destination, and classification information when requested and may not use the service or products for prohibited parties, destinations, or unlawful uses. Cenovate Inc. may screen, pause, or refuse a transaction required by sanctions, export-control, anti-bribery, fraud, safety, or other compliance concerns.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages, including lost profit, production, use, or data. Cenovate Inc.'s aggregate liability arising from an affected order will not exceed the amount paid to Cenovate Inc. for the affected item or order. These limits do not apply where liability cannot legally be limited, or to fraud, willful misconduct, unpaid amounts, or a party's breach of confidentiality or intellectual-property obligations.

12. Customer indemnity

You will defend and indemnify Cenovate Inc. against third-party claims caused by unlawful use, customer-supplied designs or instructions, inaccurate end-use information, or materials you were not authorized to provide, except to the extent caused by Cenovate Inc.'s own breach or misconduct.

13. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, epidemic, labor disruption, cyberattack, carrier or supplier interruption, utility failure, government action, sanctions, or customs delay. Payment obligations for delivered goods are not excused.

14. Governing law and disputes

Colorado law governs, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods is excluded. State and federal courts located in Denver County, Colorado have exclusive jurisdiction, and each party consents to that venue. Before filing, the parties will attempt in good faith for 30 days to resolve the dispute through authorized business representatives.

15. General

Electronic records and actions may evidence agreement. If a provision is unenforceable, the rest remains effective. No waiver is continuing. You may not assign an order without written consent; Cenovate Inc. may assign to an affiliate or successor. Updates apply prospectively and do not rewrite an already accepted quote or confirmed order unless agreed in writing.

16. Contact

Questions may be sent to info@motqo.com.