Refund Policy
Issue handling depends on the approved quotation and product condition
MOTQO helps review order issues with photos, videos, labels and shipment information. Compatibility issues require checking OE number, vehicle model, year, position and connector details.
Before shipment
If sourcing cannot be completed after payment, MOTQO will communicate options such as alternative sourcing or refund where applicable.
After shipment
Claims require photos, videos, labels, package images and order reference details.
Fitment issues
Compatibility disputes depend on the information provided and confirmation records before approval.